European companies are assimilating the benefits of IP telephony in business communications and the VoIP communications sector will continue to grow steadily during 2018.
In the IP telephony communications sector, increases of 9% are expected for Europe from 2017 to 2025. A percentage that is very much in line with global growth, boosted by North America and Asia-Pacific.
The data provided by Transparency Market Research predicts a good future for the IP telephony industry. A future in which increases of 8.8% are estimated worldwide and where the software used for calls using VoIP protocols will experience its maximum implementation with increases of 9.4% for the period analyzed.
In the European environment, the United Kingdom will be the territory where revenues grow most strongly. An impulse that will be the fuse for the business to expand throughout the rest of the Old Continent.
IP Telephony is the telephone service that integrates voice and data in a network based on IP protocol. Explained in an even simpler way, it is a telephone or switchboard that, in addition to our voice, allows us to send and receive data. And therein lie the advantages of IP telephony.
This integration of data and voice is done thanks to VOIP technology and the data that can be received and sent thanks to IP telephony range from emails, fax, video, instant messaging and any type of digitized data.
By using IP protocols, communication costs are significantly reduced.
On average, a company that uses an IP telephony system reduces its telephone bill by more than 40%.
IP telephony allows the simplification of infrastructure, offers advanced communication functions such as video chats, video conferences, messaging systems or social channels for customer service integrated in each position of the call center.
Its minimum implementation cost also represents significant savings for small and medium-sized companies and makes the latest features of IP telephony solutions available even to freelancers and small businesses with formulas such as virtual switchboards or call centers in the cloud.
The offer grows
The rise of IP telephony goes hand in hand with the increase in demand from providers. In fact, more and more manufacturers are offering advanced unified communications services (UCaaS), also called collaboration solutions, in our territory.
References such as +IP, NFON, VOZ.COM, Voztele.com or Sarenet are just some examples of those that base their entire offer on this technology. Worldwide, we find leaders such as Avaya, Cisco, Gigaset, Mitel or Polycom that follow the same line but continue to offer more traditional solutions. IP telephony is mixed with cloud solutions where NFON assured us that there was not yet a sufficiently prepared channel in Spain.
And it is that the maturation of partners is key to making the advantages of IP telephony available to companies. Benefits that include cost savings, management savings and palpable improvements in the communications themselves.
Source: masis.es